During Level 2, we are able to provide both online and in-person physio. 

When should I use online physio, rather than coming into the clinic?


It is recommended to use online physio

  • If you are over the age of 70

  • You have low immunity, or poor health. 

  • If you have been in close contact with someone who has COVID-19,                                                            or has had COVID-19

  • You have one of more of the symptoms of COVID-19


  • fever or chills, 

  • cough, 

  • shortness of breath or difficulty breathing, 

  • sneezing and runny nose

  • new loss of taste or smell, 

  • sore throat                           

When you make an in-person appointment, we will ask you if you have any of these symptoms. We will ask you again at the start of the appointment (as per Ministry of health guidelines) 

How much is an online physiotherapy consult?

Fortunately ACC are still covering online physiotherapy. 

Our charges are

ACC online consult               $30

Private initial consult           $70

Private follow-up                  $40

If you are having financial hardship at the moment, please talk to us and we will do our best to accommodate the current situation

How does online physiotherapy work?

We are using video calling (ie. Zoom) for our online physio.  If you don't have access to a computer with a camera/microphone then we are also able to use telephone for some situations.

Is online physiotherapy effective?

We have been doing online consults since the start of level 4 and so far we have found them to be as effective as in-person consults.  Obviously we are unable to provide any hands on treatment or assessment, but the model we use has adapted well to online consults.  We are able to use testing and questions to determine what is going on, and then prescribe effective exercises for your problem. 



Image by Nathan Ansell